The following terms and conditions apply to all orders for the purchase of goods from the Cellfood Direct website. The goods advertised here are sold to you in the course of business by Cellfood Direct. In these terms and conditions references to "We/our/us" are Cellfood Direct. You may only place an order for goods if you agree to these terms and conditions. If you do not agree these terms and conditions then you must not place any order. By placing an order you are deemed to have accepted these terms and conditions as governing your order.

  1. The goods available from Cellfood Direct may (always subject to the terms hereof) be purchased by way of credit or debit card. Please note that we accept payment in British pounds sterling only.

  2. The UK vat rate will apply to all orders shipped to a delivery address within the UK. For orders shipped outside of the UK, all local vat, duties and sales taxes due on importation are the responsibility of the customer.

  3. The goods advertised for sale on this website are goods that you may offer to purchase.

  4. No agreement for the sale of those goods hereunder shall be considered completed until such time as we have accepted your offer to purchase them. The only way in which we will be deemed to have accepted your offer to purchase such goods is by processing your credit/debit card in order to charge your card or debit your account.

  5. The orders for goods available for purchase from Cellfood Direct are subject to availability. We reserve the right to withdraw at any time any goods advertised for sale in Cellfood Direct. It is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase.

  6. When you place an order for payment by credit/debit card we will accept the completed online order form. That does not constitute our agreement to sell you the goods you have ordered. We shall have the right in our discretion and without reason to decline or cancel your order at any time before and without charging your card or debiting your account.

  7. Once we charge your card/debit your account we shall be taken to have accepted your order.

  8. We endeavour to dispatch orders within 5 working days of receiving your order (or by such delivery date as is informed to you when you place your order) but this may be delayed if it is out of stock. However, once your order has been accepted please allow 21 days for delivery. You should note that the carriage of the goods is not handled by Cellfood Direct so we are unable to handle queries as to the status of their delivery to you. However, if your goods fail to arrive within 28 days of our accepting your order you should contact us by email at [email protected]

  9. The prices quoted on the Cellfood Direct website may vary from time to time and whilst we will make every effort to ensure that the information is current it may be that between receiving your order and us accepting it the price changes. In that event we will endeavour to contact you to see if you still wish us to process your order at the revised price. Alternatively, in our discretion we shall have the right not to accept your order but to cancel it.

  10. If for any reason, having accepted your order by charging your card or debiting your account, we are unable to fulfil your order, we will notify you accordingly and arrange for a full refund of the purchase price of the goods that we were unable to supply to be given to you. You agree that Cellfood Direct’s total liability and your remedies in such a case will be limited to payment of that refund. No interest shall in any event be payable on any amounts owing or re-paid.

  11. In the event that you are unhappy with your purchase you must let us know by e-mail within seven days of receipt of your goods. Complaints in any other form or after that time may not be responded to. You can contact us by e-mail at [email protected]. All correspondence must be accompanied by the correct invoice and shipping numbers.

  12. If your goods arrive in a faulty or damaged condition then Cellfood Direct will arrange for a replacement of the damaged/faulty goods to be sent to you free of charge (subject to the other terms of this agreement) but only if you comply with the following conditions: (i) you must already have paid for the goods complained of; (ii) you must inform us by e-mail of your complaint within seven days of your receipt of the damaged goods; (iii) you must return the goods complained of to reach us within 14 days of the date of receipt by you; (iv) we must be satisfied that the goods were faulty when dispatched or damaged in transit.

  13. Cellfood Direct has taken every care in the preparation of the content of this web site to the extent permitted by applicable law. Cellfood Direct disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this web site.

  14. Cellfood Direct makes no representations or warranties as to the quality or fitness of the goods supplied and hereby excludes all such implied terms, representations and warranties to the fullest extent permitted by law.

  15. Cellfood Direct hereby excludes to the fullest extent permitted by law and any liability for any and all loss and damage including consequential loss, economic loss and loss of profits regardless of whether such losses are foreseeable and whether or not caused by its negligence save that nothing in this agreement shall limit the liabilities of Cellfood Direct for loss or damage caused by death or personal injury caused by Cellfood Direct or for acts of fraud committed by Cellfood Direct.

  16. Cellfood Direct expressly excludes all civil (but not criminal) liability in respect of incorrect pricing and labelling to the fullest extent permitted by law.

  17. Cellfood Direct shall not be liable for any loss suffered or incurred by you as a result of the failure or inability to perform or delay in performing under this agreement by reason of an act of God, fire, flood, strike, lock-out or other industrial dispute, explosion, sabotage, war, riot, civil commotion, postal delay, communication failure, law, order or regulation or any other unexpected or exceptional cause or circumstance beyond our control.

  18. The invalidity or unenforceability for any reason of any part of this agreement will not prejudice or affect the validity or enforceability of the remainder.

  19. All contracts for the sale of goods from the Cellfood Direct website shall be exclusively subject to, governed by, construed and interpreted in accordance with English law and the courts of England and Wales shall have exclusive jurisdiction in respect of them and any disputes or claims arising out of or in connection with them.

  20. Nothing in this agreement shall affect your statutory rights.